Catalog Task not created when workflow runs (after upgrade to Zurich))

SebastianCO
Kilo Contributor

4 hours ago

Subject: Catalog Task not created when workflow runs (after upgrade to Zurich) 

Hello, 

We have an issue with a catalog item workflow after upgrading our instance to Zurich. 

Problem 

When the Request Item (RITM) workflow runs: 

  • The workflow starts correctly. 
  • The "Set Values" activity completes successfully. 
  • Then it reaches the Catalog Task activity. 
  • The activity is marked as finished almost immediately, but no sc_task record is created and there are no catalog tasks related to the RITM. 

Before the Zurich upgrade, this same workflow was creating the Catalog Task without issues 

There are no catalog tasks related to the RITM. 

Before the Zurich upgrade, this same workflow was creating the Catalog Task without issues.

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Dr Atul G- LNG
Tera Patron
Tera Patron

4 hours ago

Hi @SebastianCO 

 

Try repairing the Flow Designer plugin once and test again. If the issue still persists, please log a Now Support case.

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Dr. Atul G. - Learn N Grow Together
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