Hi all,
My PDI is stuck on Australia Patch 5w43 (glide-australia-02-11-2026__patch5w43). Every time I request an upgrade from the Developer Portal (I tried Brazil Patch 1 HF1 and Australia Patch 7), it starts and then aborts. I’ve tried several times since 2026-10-23.
What I checked on the instance:
- No record is created in sys_upgrade_history for the platform upgrade.
- syslog only shows: “Upgrade check: instance already running assigned version: glide-australia-02-11-2026__patch5w43”.
- Store downloads were blocked at first (“credentials cannot be sent to a host other than the configured apprepo”). I applied the community workaround (sn_appclient.repository_base_url pointing to appstoreprod), and Store apps now install and update fine. The platform upgrade still aborts.
- Guided Upgrade in the Upgrade Console finished the preview (only the 7 apps that aren’t available on PDIs failed to download). But “Schedule upgrade” routes to Now Support, which PDIs can’t use.
Has anyone seen this, or can someone on the Developer Program team check the upgrade job for my instance on your side? Happy to provide more logs.
Thanks!
