Cloning environments

kgalloway
Tera Contributor

‎02-07-2025 01:05 PM

I need to clone my environments before updating to a new version of ServiceNow. Will ServiceNow perform the clone for me or do I need to do it?  Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-07-2025 01:18 PM

Hi @kgalloway 

 

You need to raise a clone request in your instance.

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/managing-dat....

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PrabhakarCh
Tera Contributor

‎02-08-2025 02:59 AM

@kgalloway  - I recently did the cloning part during December lean time. You need to raise a request with details of instances, date that you plan to do. NOW team would help you with the steps. 

 

https://www.servicenow.com/community/champions-community-forum/servicenow-cloning-preparations-and-b...

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Best,

PC 

Viraj Hudlikar
Tera Sage
Tera Sage

‎02-08-2025 05:36 AM

Hello @kgalloway 

For clone request you will need to place it in your instance, then provide on which instance clone is needed and schedule a date time and provide which profile to be used for cloning which will have preservers & inclusion rule and last you will require a local service admin account to verify before hitting submit.

 

You can check some videos available.

https://youtu.be/LfokZ8lFKu0?si=gGWmke_SB2k7EliI

https://youtu.be/rHxuRQVh37M?si=VKM-6gAvmDqTXuuT

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

https://youtu.be/LfokZ8lFKu0?si=gGWmke_SB2k7EliI
youtu.be/LfokZ8lFKu0?si=gGWmke_SB2k7EliI
It's extremely important for your sub-production ServiceNow instances to closely resemble your Production instance as best as possible. By keeping them in sync, you enable your development teams to work in environments that are near identical to what your end-users are experiencing every day. In ...
How to Clone a ServiceNow Instance
How to Clone a ServiceNow Instance
youtu.be/rHxuRQVh37M?si=VKM-6gAvmDqTXuuT
Want to copy everything from in a database from one instance to another? This helpful video provides easy to follow steps to clone your instances. For more information about instance clones, please review our three-part series of knowledge articles: KB1214608 - Clone Basics: ...
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