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MariadaCoC
Kilo Explorer

4 hours ago

Good afternoon,

Please check PDI dev230312, it's having trouble waking up in the instance.

Thank you.

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Dr Atul G- LNG
Tera Patron

an hour ago

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

an hour ago

Hi @MariadaCoC 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up" ,"500 error"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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