Flow Designer Not Triggering Approval for Requested Item in Demo Instance

asadmansoor
Tera Contributor

‎06-06-2025 03:16 AM

Hi all,

I’ve created a Flow Designer flow to trigger an approval request to the manager of the "Requested For" user in a Service Catalog item.

The flow is working perfectly in my PDI instance — it creates the Requested Item and sends the approval to the manager as expected.

However, when I move the same flow to my Demo instance:

  • The flow is not consistently triggering on item submission.

  • The Requested Item is getting created, but in most cases, the approval is not sent.

  • Sometimes it works, but most of the time it doesn’t.

I’ve checked:

  • The "Requested For" users have managers set.

  • The flow is active and attached to the correct Catalog Item.

  • The trigger is set to "Service Catalog → Requested Item".

Is there any known issue with flow triggers in Demo instances? Or is there something I might be missing (e.g., timing issues, access, cache, ACLs, etc.)?

Any help or suggestions would be appreciated.

Thanks in advance!

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Ankur Bawiskar
Tera Patron
In response to asadmansoor

‎06-09-2025 05:34 AM

@asadmansoor 

that's the issue.

Since REQ is not approved the RITM flow didn't trigger.

Did you check the link I shared?

Did you approve REQ and see if flow triggered or not?

If my response helped please mark it correct and close the thread so that it benefits future readers.

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