Flow Designer Not Triggering Approval for Requested Item in Demo Instance

[asadmansoor]

Hi all,

I’ve created a Flow Designer flow to trigger an approval request to the manager of the "Requested For" user in a Service Catalog item.

The flow is working perfectly in my PDI instance — it creates the Requested Item and sends the approval to the manager as expected.

However, when I move the same flow to my Demo instance:

• The flow is not consistently triggering on item submission.

• The Requested Item is getting created, but in most cases, the approval is not sent.

• Sometimes it works, but most of the time it doesn’t.

I’ve checked:

• The "Requested For" users have managers set.

• The flow is active and attached to the correct Catalog Item.

• The trigger is set to "Service Catalog → Requested Item".

Is there any known issue with flow triggers in Demo instances? Or is there something I might be missing (e.g., timing issues, access, cache, ACLs, etc.)?

Any help or suggestions would be appreciated.

Thanks in advance!

[Ankur Bawiskar]

@asadmansoor 

that's the issue.

Since REQ is not approved the RITM flow didn't trigger.

Did you check the link I shared?

Did you approve REQ and see if flow triggered or not?

If my response helped please mark it correct and close the thread so that it benefits future readers.