Form load response time

[ankitab]

Can anyone please help me to know what should be the standard response time for existing incident form while loading/new incident form during form load.  

I think it should be 6 seconds,

[Ajay_Chavan]

@ankitab - 

please go through the form response time doc: https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/platform-perfo...

[M Iftikhar]

Hi @ankitab,

There isn’t a fixed standard form load time because it depends on fields, scripts, and network/browser performance. That said, OOTB Incident forms usually load in ~2 seconds .
With customizations it can go up to 4–5 seconds, but anything beyond ~3 seconds often feels slow for end users.

You can check more details in the official doc here: https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/use/common-ui-elements/co...


Thanks & Regards, 
Muhammad Iftikhar 

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