glide.update_set.auto_preview is true still update sets are in loaded state

[ShraddhaP451159]

glide.update_set.auto_preview is true in my system still after retrieving update sets, it remains in loaded state.

[Dr Atul G- LNG]

Try cache.do and check.

[ShraddhaP451159]

Tried with cache.do but still issue not resolved

[Dr Atul G- LNG]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825508

Resolution

Via a Support NOW case, you can request a node restart to solve this. Restarting the node will make the scheduler thread restart, which should then pick up and clear the upgrade preview job. Once the upgrade preview job is gone, you will then need to delete and retrieve the update set again.

[Tanushree Maiti]

Hi @ShraddhaP451159 

1. Ensure  you have clicked Preview Update Set to check for conflicts, then selected Commit Update Set

2.  If the update set is older than 90 days, it won't pull by default. Set the system property glide.update_set.retrieve_days to 0

3.  If retrieval hangs, check sys_execution_tracker.list ->retry it