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hide a OOB in a Incident_task and keep the one that I create

IsaacA771461839
Kilo Contributor

I have a problem with hide a button that have the same name in an incident_task I create one for compose email but another one was created before and is restricted is in Service management for SOW in  a global scope I tried to overrided and is not working with the one thata one to be show I make a script background and also is not working the conmpany did not let me edit the visibility I can't elevate my role what other option did I can do 

2 REPLIES 2

Yousaf
Giga Sage

Hi Isaac,
if I understood correctly can you try to find and deactivate your particular Record in these tables.
sys_ux_m2m_action_layout_item_list
sys_ux_form_action_layout.list
and see if that works.



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Ankur Bawiskar
Tera Patron

@IsaacA771461839 

screenshots please.

Regards,
Ankur
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