hide a OOB in a Incident_task and keep the one that I create
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2 hours ago
I have a problem with hide a button that have the same name in an incident_task I create one for compose email but another one was created before and is restricted is in Service management for SOW in a global scope I tried to overrided and is not working with the one thata one to be show I make a script background and also is not working the conmpany did not let me edit the visibility I can't elevate my role what other option did I can do
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56m ago
Hi Isaac,
if I understood correctly can you try to find and deactivate your particular Record in these tables.
sys_ux_m2m_action_layout_item_list
sys_ux_form_action_layout.list
and see if that works.
***Mark Correct or Helpful if it helps.***
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17m ago
screenshots please.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

