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UI ACTIONS are NOT Functioning

bhargavimanyala
ServiceNow Employee

Hello,

UI actions in sso_proprties tables are not functioning after instance clone and patch. However other instance which was patched at the same time is working with no issues. 
Suggested the customer to repair the plugin "com.snc.integration.sso.multi.installer" but id didn't fixed.

Any thoughts?

1 REPLY 1

yashkamde
Kilo Sage

Hello @bhargavimanyala ,

 

Does the action build any url where the instance is hard coded?

 

Does it reference any system properties that may not be the same between instances?

 

When you move that update set to prod it will bring up an error (there is an update that's newer or something like that) and before you accept/reject the error you can compare the update set version to the version that is in prod and see if there are any discrepancies.

If my response helped mark as helpful and accept the solution.