How long should it take for a personal instance to upgrade?

[mikehenderson77]

My personal instance has been 'upgrading' from Paris to Rome for 4 days now. How long should it take?

ALSO, how does one contact support for a personal instance for issues like this?

[Mark Roethof]

Hi there,

How long, really depends on how much you have on your instance. For example, if you activated a lot of plugins, it might take a few hours longer.

Though in my experience, 2-4 hours.

If it takes way longer like you are describing, that doesn't sound oke at all!

Reach out to ServiceNow, by using the Give Feedback button on the Developer site.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[jfrancione]

Thanks Mark, I am also experiencing the same issue .