How to purchase PID?

[TouhidulI]

Tried to get an instance but still on waitlist. It's urgent to get one for project work of my company. How to buy a PID?

[Ankur Bawiskar]

@TouhidulI 

Your customer didn't purchase ServiceNow instances?

They will have to at later stage as they are not going to work on PDI

If you are working for ServiceNow partner then you can reach out to your company's account representative and they will have details for vendor/demo instances.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[yashkamde]

Hello @TouhidulI ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.

[Aditya_hublikar]

Hello @TouhidulI 

Please Refer this :

https://www.servicenow.com/community/itsm-forum/servicenow-developer-site-notice-pdi-request-delay/t...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti]

Hi @TouhidulI 

If you are looking for urgent Demo in Demo instance, Check with your Project leadership who can work with your Servicenow Account Executive to get a temporary instance for short time.

Regarding PDI: 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if it is already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.