How to request for additional time to complete the necessary instance updates

[Joshua Comeau]

In order to have your extension request reviewed, you will need to submit the intake form.

What is the link or how to get to the page to fill out the extension intake request form?

[Rajesh Chopade1]

HI @Joshua Comeau 

The process for accessing and filling out an extension intake request form can vary depending on how your organization has configured its ServiceNow instance. However, I can guide you through the typical steps to find such a form, assuming it’s part of your Service Catalog or an internal request system.

Go to the Service Catalog by selecting Service Catalog from the main menu.

Browse through the categories or use the search bar to look for terms related to extension requests.

Select the appropriate catalog item and follow the instructions to submit the form.

If you still cannot locate the form:

Ask your ServiceNow administrator or team lead for the exact URL or access instructions.

i hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

rajesh

[Joshua Comeau]

This was for ServiceNow Instance Upgrades, looking to re-schedule in a form of an extension intake request. As I am being prompted that I cannot re-schedule past X date: but not seeing/finding the option. @Rajesh Chopade1 

[Rajesh Chopade1]

Typically, instance upgrades in ServiceNow have certain deadlines, and depending on your instance's availability, there are limits to how far you can push the upgrade.

If you need to extend the upgrade window beyond the deadline provided, you can typically raise a support request through the HI Support Portal to request an extension. This is usually processed on a case-by-case basis by ServiceNow support.

Thank you

[Joshua Comeau]

Okay was not finding an exact placement to perform the extension request but seems a general HI Support ticket is a great place to start.