How to reset ServiceNow instance from upgrade version to base version

SivanesanV · 2 hours ago

I upgraded my ServiceNow instance from the Xanadu version to the Zurich version, and I need to reset my instance back to the base version, which is Xanadu. Please guide me on whether this is possible.

AndersBGS · 2 hours ago

Hi @SivanesanV ,

not possible - only solution is to release your PDI and request a fresh installation.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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IamAmolB · 2 hours ago

Hi @SivanesanV ,

Ideally you can not do that,

You can’t remove a family upgrade and “downgrade” an instance to an older family version. ServiceNow does not support downgrades between release families because of schema and data changes that make it unsafe.

If you only applied a patch or hotfix (not a family upgrade), you can roll back to the previous patch using Rollback Contexts—within the default 10‑day window after the upgrade. (The window is configurable via glide.rollback.expiration_days.)

Regards,

Amol