I need help in knowing when glide.email.inbound.max_body_chars this was introduced

[Bathanapall]

He Team,

Want to know when was this "glide.email.inbound.max_body_chars" introduced.

We don't have this property in our system. So assuming this came with OOB package with default size limit.We see the email errored out with character limit error from MAY 2022 in our system.  But if someone can help me with the exact or approximate date and which release this was introduced it will be very helpful.

I also referred the article but did not get the date introduced. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785037

Thanks in advance,

Mahesh.

[Bathanapall]

We are currently doing a root cause analysis for few issues due to this property. So, we just wanted to know when all this started, then we came up across the KB article and figured out it might be due to an upgrade. So if we can just know when and which release it was it will be helpful for us, 

Below is the error message.  

Email set to received-ignored because its size exceeds the value set in com.glide.email.max_body_bytes. 

"

[GlideFather]

@Bathanapall 

• com.glide.email.max_body_bytes
• glide.email.inbound.max_body_chars
  

Please refer to this it mentions both of the properties:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1703509

• the first one shall be manually created according to this article,
• so it might help you understand why you haven't found it yet.

Good luck with further investigations and let me know your progress