info messages and error messages after upgrading to the Australia release
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05-29-2026 12:35 AM
I’m experiencing an issue with info messages and error messages after upgrading to the Australia release. The problem is related to the focus and dismiss (X) button:
When only one message is displayed, the X cannot be clicked, so the message cannot be closed.
If multiple messages appear, I’m able to close the second and subsequent ones, but not the first.
It seems like the first message loses focus or becomes non‑interactive after the upgrade.
Has anyone else encountered this behavior in the Australia release?
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05-29-2026 06:55 AM
Hi @rosarioc
I did not find this issue in my PDI. It might be a cache-related issue.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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06-05-2026 07:15 AM
Hi @DR Atul G‑LNG, thanks for your reply.
I can confirm that the issue is not related to cache. I have already tested with:
cleared browser cache
different browsers (Chrome, Edge, Firefox)
private/incognito mode
different machines
The problem still persists.
The behavior is always the same:
when only one info/error message is displayed, the X button cannot be clicked
when multiple messages appear, I can close all of them except the first one
So it doesn’t seem to be a browser or cache issue, but rather a UI regression introduced in the Australia release, affecting the focus/interaction of the first message.
Has anyone else been able to reproduce this on an Australia instance?
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06-05-2026 07:51 AM
Hi @DR Atul G‑LNG, thanks for your reply.
I can confirm that the issue is not related to cache. I have already tested with:
cleared browser cache
different browsers (Chrome, Edge, Firefox)
private/incognito mode
different machines
The problem still persists.
The behavior is always the same:
when only one info/error message is displayed, the X button cannot be clicked
when multiple messages appear, I can close all of them except the first one
So it doesn’t seem to be a browser or cache issue, but rather a UI regression introduced in the Australia release, affecting the focus/interaction of the first message.
Has anyone else been able to reproduce this on an Australia instance?
