Instance been offline

Jee_P3
Tera Contributor

‎08-13-2024 09:40 AM

 

I've been receiving this message about my instance for a few days now.  Please see the attached file. Does anyone have any suggestions on what I should do? It's been a couple of weeks since this started happening. Is anyone else experiencing this issue?

Should I release it and get another one. Or do I wait?

 

 

 

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Simon Hendery
Mega Patron
Mega Patron

‎08-13-2024 02:32 PM - edited ‎08-13-2024 02:32 PM

Hi @Jee_P3 - if it's been like that for several days, and you're not worried about losing any work you've done on that instance, then yes, release it and get another one.

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AndersBGS
Tera Patron
Tera Patron

‎08-13-2024 10:57 PM

Hi @Jee_P3 ,

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. Wait - it should come online again
  2. When you get tired of waiting, release your instance and request a fresh installation. Notice, that all work that you haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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