Instance not managed by the upgrade server (https://nodeupgrade.service-now.com/). No war file retri

jeffreyluto
Tera Contributor

For Self-hosted how do we configure the correct setting so this does not keeping popping up in upgrade logs.

 

I have already set 5 items that support recommended for self-hosted and this log entry remains.

 

In an addition to this "instance registration: unsuccessful: trying again in 5 minutes"

message.

 

 

 

 

2 REPLIES 2

Tanushree Maiti
Kilo Patron

Hi @jeffreyluto 

 

For the error :  Do following steps. 

 

1. Go to the scheduled Item "Register Instance"
https://<instance address>/nav_to.do?uri=sys_trigger.do?sys_id=7a1a3d630a0a0b6100be7e4f070e6cc3
2. Update Trigger Type = "On Demand".
3. Click "Update"

 

Note : There is a script include called RegisterInstanceClient which attempts to register the instance from
https://<instance>.service-now.com/sys_script_include.do?sys_id=94c8d2d6c0a8006f00027d4fc446bf30

Refer this old (old but still helpful) community post:

Instance registration unsuccessful 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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jeffreyluto
Tera Contributor

I found the script include but scheduled job in Sys_trigger.

I made the script inactive in Dev for now.