Instance offline

singhdevraj
Tera Contributor

‎10-16-2024 12:41 AM

Hi Team,

I am having issues with my PDI release Xanadu (https://dev251037.service-now.com/login.do). It is currently offline for the past 3 hours. Need urgent support!

singhdevraj_0-1729064505187.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-16-2024 05:50 AM

Hi @singhdevraj 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nikhil Bajaj9
Giga Sage

‎10-16-2024 11:49 PM

Yes few PDIs of Xanadu were down (May be due to some Maintenance) but now these should be UP, check again. Mine was also down and it is UP now.

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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AndersBGS
Tera Patron
Tera Patron

‎10-19-2024 01:54 PM

Hi @singhdevraj 

 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  •  wait, it should come online after some time.
  •  If you get tired of waiting, release your instance and request a fresh installation. Note, all configurations and customizations that you haven’t backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

 Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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