Instance not waking up

[puneetgoels1]

my PDI is not waking up even after trying multiple times

https://dev241660.service-now.com/

[Dr Atul G- LNG]

Hi @puneetgoels1 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[AndersBGS]

Hi @puneetgoels1 ,

 as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  wait, it should come online after some time.
•  If you get tired of waiting, release your instance and request a fresh installation. Note, all configurations and customizations that you haven’t backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders