Instance Status Offline

[JamesLindsay]

I've been trying to get my PDI back for a couple of months now. I've been given the option to be notified when it is available and twice now after waiting weeks to be notified, I finally get a notification that is ready only to find that it is not. My page shows offline and trying to go the instance gives a 500. I'm not sure what I need to do to get this instance working again? dev189508 

[Dr Atul G- LNG]

Hi @JamesLindsay 

I've been using my PDI without any issues since this morning, but I've noticed several community posts reporting that PDIs are currently offline or unavailable.

A few things to keep in mind:

• PDIs do not come with official support, so there is no escalation path available.
• If possible, it may be best to wait a little longer and monitor the situation.
• You can release your current instance and request a new one, but this will result in the loss of any data stored in the existing PDI. To avoid losing important work in the future, make sure to regularly back up your update sets and other relevant data.

There have been multiple reports in the community today regarding PDI failures, provisioning issues, and general unavailability. If you decide to release your instance and request a new PDI, please be aware that provisioning times have increased significantly in recent days up to 2-3 weeks and more and applicable on all versions. Many community members have reported delays and difficulties obtaining new PDIs.

Unfortunately, no one can provide an exact timeline for when the issue will be resolved or when new PDIs will become available. For now, patience is the best approach—keep monitoring your request status, and hopefully your PDI will be provisioned soon.

[Tanushree Maiti]

Hi @JamesLindsay 

Many community member now-a-days facing this issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

[JamesLindsay]

Thank you for your response. I am not trying to get a new instance, I am trying to access my instance that is at least a year old.

[Dr Atul G- LNG]

Hi @JamesLindsay 

Go to the developer site and keep refreshing in case you get access again. So waiting is the only option here