Instance Status Offline

JamesLindsay · 3 weeks ago

I've been trying to get my PDI back for a couple of months now. I've been given the option to be notified when it is available and twice now after waiting weeks to be notified, I finally get a notification that is ready only to find that it is not. My page shows offline and trying to go the instance gives a 500. I'm not sure what I need to do to get this instance working again? dev189508

Tanushree Maiti · 3 weeks ago

Hi @JamesLindsay

Clear your browser cache or try accessing the instance via a Incognito /InPrivate window of browser
Sign in to the Developer Site > check your "Manage My Instance" > Refresh your instance

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

AndersBGS · 3 weeks ago

Hi @JamesLindsay

Pretty sure it has been reclaimed due to the timeframe that you mentioned. Have you tried to lock in through https://developer.servicenow.com/dev.do? Is the instance still assigned to you?

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

JamesLindsay · 3 weeks ago

Yes, still assigned to me. I usual either get a 500 or a 502 Bad gateway response. This is today's error.
"We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes". And then today's note "Instance Offline: Recovery may take long. You can wait, or release it now to request a new one."