Instance unavailability

[Raghavendra K]

I dont know why instance is unavailable from today afternoon, i have used on today morning when i tries to login or use the instance its saying instance is unavailable, please refer to the below attachment. Facing the same issue with two personal servicenow accounts.

Thanks.

[Dr Atul G- LNG]

Hi @Raghavendra K 

It is very common issue now a days and known too. There is no way to get back the old PDI once it reclaimed. You can request for new PDI and take daily back up to avoid any loss in future.

You can wait for more hrs if possible if instance came online , else release this instance and take a new one. 

There is no support available from SN on PDI.

[Aman Kumar S]

Hi @Raghavendra K 

Is it an old or a new PDI?

Not sure if you have seen this announcement by Servicenow, if your PDI belonged to old datacenter, it will be reclaimed and you will have to request for a new PDI.

For more details go through blog below:
https://www.servicenow.com/community/developer-blog/important-update-pdi-infrastructure-migration-ex...

[Raghavendra K]

i am using this instance since 2+ years.

[Aman Kumar S]

Hi @Raghavendra K 

I understand, I lost my PDI of 5 years.

As we know, PDIs are just a free service we are using, and Servicenow long back has mentioned the instance can be lost due to unavoidable circumstances so we need to take the backup of your instance regularly.

This is very inconvenient and unfortunate, but at this moment we can't do anything, all you can do is to request a new PDI and keep backups going forward. Refer to the link to how to backup your instance:

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/