syntax are not getting shown in instance while scripting

[konijetisumanth]

Hi community. 

i have recently updated my instance, and i would see that helping syntaxs is not coming in instance while doing any scripting.

can you help me how to activate so that the syntax gets populated automatically while scripting.

[Sumanth16 · Accepted solution]

Hi @konijetisumanth,

The issue seems to be addressed in PRB1645468: Code editor / Syntax editor is not loading correctly when Polaris is enabled

The fix target is Utah patch 4

Please try the following workaround:

1. Add the system property 'glide.ui.syntax_editor.polaris' and set its value to 'false'.
2. Clear the instance cache [cache.do]

OR

Set the value of the system property "glide.ui.escape_all_script" to 'true'.

And refer to below thread:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962460

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.

Thanks & Regards,
Sumanth Meda

[konijetisumanth]

tried both the properties, yet not working 

[Dr Atul G- LNG]

Hi @konijetisumanth 

It is known problem record. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962460