We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Issue that in knowledge center after creating a knowledge article the workflow is not correct

SatishSuray
Tera Contributor

yesterday

Issue that in knowledge center after creating a knowledge article the workflow is not correct in list view we have upgrade it to AUS. (published the article but list view the flow not showing correctly).

 

SatishSuray_0-1784867852906.png

SatishSuray_0-1784867919587.png

 

SatishSuray_1-1784867881070.png

 

0 Helpfuls
  • 96 Views
1 REPLY 1

Tanushree Maiti
Tera Patron

42m ago

Hi @SatishSuray 

 

  • Log out, clear your browser cookies and cache completely, or test in an Incognito/InPrivate window.
  • Navigate to Application Navigator ,type cache.do in your instance navigator to flush the server-side node cache
  • Repair core Knowledge plugins like Knowledge Management Core or Knowledge Management Advanced ,if still issue persists

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls