Issue with HTML Fields in Problem in zurich version

satya kasina
Tera Contributor

2 hours ago

We have HTML type variables for the fields FIX notes and Root Cause notes and Workaround in  Yokohama these fields are editable but in Zurich those became read only not able to edit those fields, can anyone tell us how to resolve this issue ?

 

satyakasina_0-1762796161840.png

 

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Voona Rohila
Mega Patron
Mega Patron

2 hours ago

Hi @satya kasina 
Those fields are on which table? Did you check if there are any ClientScripts/UI Policies/ACL's configured on those fields that's restricting the write?


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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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