We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Knowledge Article's Article body field doesn't have all the tools as PDI - Yokohama Release

faiqabatool
Tera Contributor

‎01-23-2026 08:18 AM

Hi Everyone,

 

In Yokohama Release PDI, I can access many features in Article body field of Knowledge [kb_knowledge] table, i.e. Anchor, Heading Blocks, Table of contents, etc.

faiqabatool_0-1769184617515.png

 

But in the Production instance of Yokohama Release, the features are really limited.

faiqabatool_1-1769184739072.png

 

I have checked in PDI that Article body field has OOTB dictionary attribute value for this, but why is it not the case for PROD instance. I need to use those HTML editor tools but if I customised it, will it cause issues in the future upgrades? 

What is the standard way to use these features? Anyone has experienced this?

Thank you in advance!

 

Thanks & Regards,

Faiqa Batool

0 Helpfuls
  • 513 Views
1 REPLY 1

chaithu1489
Kilo Sage

‎01-26-2026 01:03 AM

Generally, PDI instances come with the latest features pre-installed. For upgraded instances, you may need to make some configurations to enable these changes. The component you are seeing is called TinyMCE. Reach out to ServiceNow support for assistance.

0 Helpfuls