Knowledge Article's Article body field doesn't have all the tools as PDI - Yokohama Release

faiqabatool
Tera Contributor

Hi Everyone,

 

In Yokohama Release PDI, I can access many features in Article body field of Knowledge [kb_knowledge] table, i.e. Anchor, Heading Blocks, Table of contents, etc.

faiqabatool_0-1769184617515.png

 

But in the Production instance of Yokohama Release, the features are really limited.

faiqabatool_1-1769184739072.png

 

I have checked in PDI that Article body field has OOTB dictionary attribute value for this, but why is it not the case for PROD instance. I need to use those HTML editor tools but if I customised it, will it cause issues in the future upgrades? 

What is the standard way to use these features? Anyone has experienced this?

Thank you in advance!

 

Thanks & Regards,

Faiqa Batool

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