Landing Page is Dashboard instead of Service Portal Page After Upgrade from Tokyo to Vancouver

[Renee-17]

After Upgrade from Tokyo to Vancouver, when I logged in, I landed on the ServiceNow dashboard page.  Prior to upgrade upon logging in we'd see a service portal page.

The url that we'd land on prior to the upgrade looked something like this 

instance-name.servicenowservices.com/nav_to.do?uri=xxx 

or 

instance-name.servicenowservices.com/now/nav/ui/classic/params/target/xxx

After the upgrade the landing page upon logging on is

instance-name.servicenowservices.com/now/nav/ui/classic/params/target/%24pa_dashboards_overview.do%3Fsysparm_border%3Dtrue

I need help in finding out where to look in order to change this so that the landing page is back to what it use to be.

[Sumanth16]

Hi @Renee-17 , 

Please check the OOBscript include -->"SPEntrypage" in ServiceNow. Please check the versions of SPEntrypage script include got changed. If you see any changes please revert back to your previous versions.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Renee-17]

I'm still somewhat new to the ServiceNow platform.  I believe I understand what your saying but not sure how to go about it.  I see in upgrade history that a file starting with sys_script_include_xxxxx for the com.glide.service-portal plugin with target name SPEntryPage appears has one of the changes applied.  

When I look at sys_script_include.list I see SPEntryPage, there are no versions listed.  

How do I revert to the previous version of SPEntryPage Script Include?

[Sumanth16]

Hi @Renee-17 , 

Is there any instance that is not upgraded?

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Renee-17]

Yes.  I did a compare between both the applied upgrade SPEntryPage in our dev instance and the one in our test instance, which had not been upgraded yet.  There is only a difference of 2 lines, and neither of which appears that they would have effect on the outcome of the landing page if I used the test version.    We upgraded from the Tokyo version to Vancouver.  Are there any other places where a landing page could have been specified in the Tokyo version that could have been overwritten during the upgrade?