Migrate from Agent work space to Service Operations workspace?

[Shantharao]

Hi All,
Client wants to migrate from Agent Work Space to Service Operations Workspace (SOW)?

Could you please provide your best practices and proposed solutions

Thanks

[Martin Friedel]

Hello,

here is the link for official ServiceNow documentation: Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM 

If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin

[Shantharao]

Hi @Martin Friedel 
Thank you for your response I could not see below two steps in my PDI, I have installed the Migration Utility for Service Operations Workspace plugin

Procedure

1. Navigate to All > Service Operations Workspace Admin Center > Overview > Initial Setup > Migrate from ITSM Agent Workspace to SOW if you're upgrading from AW 2.0 or higher.

   If you're installing the latest migration utility, navigate to All > Service Operations Workspace > Migrate from ITSM Agent Workspace to SOW.

2. On the Migration from ITSM Agent Workspace to SOW page, perform the following steps.
   1. (Optional) If required, create a basic authentication configuration with existing or new user credentials by selecting Create basic authentication configurations.
      Important:

      • This configuration must contain the credentials of a service account (Web API access only) user with the admin role.
      • Only after you create the basic authentication configuration, create an update set to record any changes that are made to Service Operations Workspace for ITSM in your non-production instance during the migration. See Create and select an update set as the current set.
   2. From the Select a basic auth configuration drop-down, select the required configuration.
   3. Select Test the configuration.
   4. Review the mentioned guidelines.
   5. Select Start migration.

[Dr Atul G- LNG]

Hi @Shantharao 

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...

https://www.servicenow.com/community/itsm-blog/migration-utility-for-service-operations-workspace/ba...

[Shantharao]

Hi @Dr Atul G- LNG 
Thank you for your response I could not see below two steps in my PDI, I have installed the Migration Utility for Service Operations Workspace plugin

Procedure

1. Navigate to All > Service Operations Workspace Admin Center > Overview > Initial Setup > Migrate from ITSM Agent Workspace to SOW if you're upgrading from AW 2.0 or higher.

   If you're installing the latest migration utility, navigate to All > Service Operations Workspace > Migrate from ITSM Agent Workspace to SOW.

2. On the Migration from ITSM Agent Workspace to SOW page, perform the following steps.
   1. (Optional) If required, create a basic authentication configuration with existing or new user credentials by selecting Create basic authentication configurations.
      Important:

      • This configuration must contain the credentials of a service account (Web API access only) user with the admin role.
      • Only after you create the basic authentication configuration, create an update set to record any changes that are made to Service Operations Workspace for ITSM in your non-production instance during the migration. See Create and select an update set as the current set.
   2. From the Select a basic auth configuration drop-down, select the required configuration.
   3. Select Test the configuration.
   4. Review the mentioned guidelines.
   5. Select Start migration.