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Missing resolve conflict for a sys_ux_macroponent skipped record

hanaphouse
Tera Guru

‎05-16-2022 09:23 AM

How do I move forward with this skipped record? I am missing the typical resolve conflict menu option.

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Terri Kouba
Tera Expert

‎05-16-2022 01:15 PM

At UC Berkeley, when we encounter these types of records we usually:

  1. search the community to see if anyone else has encountered it
  2. open a ServiceNow Support ticket to ask: is it benign or actionable
  3. Mark the skip/revert upgrade record as 'reviewed'

Thanks,

Terri

 

hanaphouse
Tera Guru
In response to Terri Kouba

‎05-17-2022 09:54 AM

Opened a community topic and SN support ticket. Will see of we get similar or same information. Thanks.

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