We are currently looking at solutions or options on how to set the discovered CI attributes (environment and location) from the Discovery Schedule, say all CI from this subnet: 10.168.1.0/24 must have environment of Production and location of Winston...

I have a decision table that uses [sys_user_group] as the answer table. However, I was having an issue that the approval needs to be set up for every answer which is pretty tedious. Is there an easier way similar to this below? This attempt returns t...

I have a MID Server Script File that we used as an attachment and we are updating the MID Server Script file. What I did was delete the attachment and the file in all MID server got deleted. Now, I attached the newer version of the .ps1 script but th...

We are all aware that "Change Freeze" period is coming up during this November and December holidays. We would like to prevent people from either submitting OR moving NORMAL CHG out of the New state during this period but the OOB blackout schedule do...

We have about 3,000 discovery errors and 4 developers only. I want to know the best practice that you are implementing within your organization in handling and clearing these errors out to as close to zero errors. There are too many errors to fix in ...