My Developer Instance is Offline

[adsfasdfasdfasd]

My PDI is not starting, it keeps saying Offline. I tried refreshing but still no luck. I have a lot of work there which I need. Please let me know if there is a Solution

[Dr Atul G- LNG]

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[Simon Hendery]

Hi @adsfasdfasdfasd - There is no solution - other than to wait.

My own recent experience, and that of many others here on the Community, is that you may have to wait up to 4-8 hours.

The issue is likely related to ServiceNow's recent infrastructure upgrade of its PDI platform.

In the unlikely event that your instance is still offline after about 48 hours, you have no option other than to release the instance and request a new one, in which case you will lose all your work.

 Treat this as a reminder that it is vital to backup anything of value on your PDI.

[AndersBGS]

Hi @adsfasdfasdfasd 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[lixopi3399]

Hi team,

Hope you're well. Can you please take a look on my dev PDI instance https://dev251720.service-now.com/ which has been offline about 8/9 days. So kindly please take a look on it and also help to wake up it.

Hope you will help me.

Thanks