My instance is offline. Tried refreshing instance still the same issue.

HaridevanV
Tera Contributor

‎03-12-2025 11:56 AM

My instance is offline. Tried refreshing instance still the same issue.

There are some configurations in my PDI instance. I want my PDI back.

Could someone please get some help to get my PDI back.

 

HaridevanV_0-1741805713469.png

@Servicenow 

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Dr Atul G- LNG
Tera Patron

‎03-12-2025 02:55 PM

Hi @HaridevanV 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

 

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron

‎03-12-2025 03:09 PM

hi @HaridevanV ,

 

 as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

  •  wait, it should come online after some time
  •  if you get tired of waiting, release your instance and request a fresh installation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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