My Instance is offline
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‎09-15-2024 05:39 AM

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‎09-15-2024 07:57 PM
Hi @Preethi1801 ,
Unfortunately, there is no support available for PDI. the only thing you can do is wait. If the PDI doesn't become available again, then you need to release your instance a request a new one.
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‎09-15-2024 10:54 PM
Hi @Preethi1801
As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:
- Wait, it should come online after some time
- if you get tired of waiting, release the instance and request a fresh installation. NOTICE, if you do this, every development that you haven't backed up will be lost for good.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎09-16-2024 01:05 AM
HI @Preethi1801
PDI doesn't come with support, which means if it is offline or unavailable or reclaimed no one from the community can support it. You can either wait for more time or release your PDI and get a new one. For the future, take regular back.
FYI: MY PDI is also down currently, so better to wait for some time.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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