my pdi in offline dev305839

[ahmedwaly601648]

My Personal Developer Instance (dev355089) is stuck in the Offline state. I attempted to refresh it, and it briefly showed "Refreshing Instance" before returning to Offline. The instance cannot be started, and I cannot access it.

Instance: dev305839

Version: Australia

This instance contains my project. I have only few days for this project. so I would appreciate any help restoring it.

Thank you.

[Aditya_hublikar]

Hello @ahmedwaly601648 ,

Don’t worry, buddy. This has been happening with multiple users these days. My instance also went offline after some time, but it came back online on its own.

You just need to wait for some time and then try logging in again. In rare cases, the instance may not come back online. If it still doesn’t come back after waiting for a while, you can release the instance and request a new one. Always remember if you are working on business requirement in pdi then always take its backup even work is done or in progress  , so if unfortunately pdi get offline it will not affect your work .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Dr Atul G- LNG]

Hi @ahmedwaly601648 

Current status:

Developer Site: Available

New PDI provisioning: Paused

PDI reclaim and wake actions: Paused

Existing PDIs: Some remain offline

User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...