My PDI instance is down - HELP ServiceNow !!!

[ShaziaN]

Please help me recover my PDI dev382494.
I have used it yesterday now its showing 3 days and 18 hours offline - can you please check it.  @glideFather 

@Servicenow 

[Dr Atul G- LNG · Accepted solution]

Hi @ShaziaN 

I had the same issue yesterday. After around 12 hours, I received an update that my PDI was back online. So, patience is the only key here.

[Dr Atul G- LNG · Accepted solution]

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Dr Atul G- LNG · Accepted solution]

Hi @ShaziaN 

I had the same issue yesterday. After around 12 hours, I received an update that my PDI was back online. So, patience is the only key here.

[Dr Atul G- LNG · Accepted solution]

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[glideFather · Accepted solution]

ahoy @ShaziaN,

it happens here and there, there's nothing to do about it but to wait :// you will receive an email once your PDI is available again.

You can occassionaly try to hit the "Refresh" button as seen in your screenshot, but it not always helps... 

[ShaziaN]

Thank You - My PDI is up now 😃