My PDI is taking lot of time for upgrade to xanadu version

[Akash Srivasta2]

Hi Folks,

I am upgrading my PDI to newest version i.e. Xanadu. I started the upgrade on Friday (4th Oct 2024), evening and then on monday when I logged in, the upgrade was still going on... And Today, again the upgrade is still in progress.

Is this behaviour common ? I am not sure.

Can anyone suggest what I should do ? I cannot release my instance, because I need it.

[Harish Bainsla]

Hi @Akash Srivasta2 if it is not upgrade yet better to release it and request new one.

[AndersBGS]

Hi @Akash Srivasta2 

As you might know, there is no support available from servicenow in relation to PDI, hence your limited to two options :

- Wait, it should come back after some time.

- when you get tired of  waiting, release your instance and request a fresh installation. Note, all work that you haven't  backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 

Anders

[Sandeep Rajput]

@Akash Srivasta2 Similar issues are reported by other users https://www.servicenow.com/community/developer-forum/pdi-xanadu-upgrade-still-running-3-days/td-p/30...

It looks like there are some issues going on with Xanadu upgrades on PDI. If the upgrade is taking longer then I recommend requesting a fresh PDI on Xanadu. Hope this helps.

[Sandeep Rajput]

@Akash Srivasta2 Thanks for marking the response helpful. Consider marking it an accepted solution if it addressed your question.

[Akash Srivasta2]

I'm marking this thread as complete. Unfortunately, I had to release my instance, since the upgrade is taking forever.

Talking about my works backup, luckily i found the xmls which I had with me, so I am going to just put that in new instance. 

Thank you all for helping me out with this issue.