New knowledge article issues after australia upgrade

YvanMartino
Tera Contributor

4 hours ago

When users click "Create an Article" on the knowledge base page or "Create New" 

they used to be redirected to the treed article wizard that had you select kb and categories, now they're being redirected to a standard new record form. 

create an article.png

 

create new.png

 

Can't seem to find what caused this to happen.

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

4 hours ago

Hi @YvanMartino 

I think you’re missing one point here. For more information, please install the Knowledge Center plugin and use that going forward. This is the one that will replace the legacy Knowledge Module.

 

https://youtu.be/jcaffNyY9VQ

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
Unboxing of Knowledge Center - With Demo
Unboxing of Knowledge Center - With Demo
youtu.be/jcaffNyY9VQ
Overview** The Knowledge Center is a tool within the ServiceNow AI Platform designed to improve how knowledge articles are created, managed, and optimized. It goes beyond a traditional knowledge base by offering insights, identifying gaps, and helping keep content accurate and relevant. **Key ...
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YvanMartino
Tera Contributor
In response to Dr Atul G- LNG

3 hours ago

We have Knowledge Center plugin installed but until our users are ready we still need legacy knowledge module to work

 

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YvanMartino
Tera Contributor

3 hours ago

We have Knowledge Center plugin installed but until our users are ready we still need legacy knowledge module to work

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