New knowledge article issues after australia upgrade

[YvanMartino]

When users click "Create an Article" on the knowledge base page or "Create New" 

they used to be redirected to the treed article wizard that had you select kb and categories, now they're being redirected to a standard new record form. 

 

Can't seem to find what caused this to happen.

[Dr Atul G- LNG]

Hi @YvanMartino 

I think you’re missing one point here. For more information, please install the Knowledge Center plugin and use that going forward. This is the one that will replace the legacy Knowledge Module.

https://youtu.be/jcaffNyY9VQ

[YvanMartino]

We have Knowledge Center plugin installed but until our users are ready we still need legacy knowledge module to work

[YvanMartino]

We have Knowledge Center plugin installed but until our users are ready we still need legacy knowledge module to work

[Dr Atul G- LNG]

Hi @YvanMartino,

I’m not sure how much I can help here, but if I understand correctly, you want to go back to the Classic view when creating a new Knowledge article.

You could try repairing the Knowledge Management (KM) plugin once and then check again.

You may also find this ServiceNow Community discussion useful. It specifically covers enabling the Classic Knowledge article editor and provides a couple of options to try. (servicenow.com)

ServiceNow Community – How to enable Classic view in Knowledge

https://www.servicenow.com/community/developer-forum/enabling-quot-edit-using-old-editor-quot-amp-qu...