NLU

HARSHA GOWDA R · ‎04-06-2025

I've been unable to view the intent for the past three days as it's continuously loading. Could anyone please help me understand the possible reason for this issue?

Dr Atul G- LNG · ‎04-06-2025

Hi @HARSHA GOWDA R

If it's a PDI, you can try repairing and updating the plugin. But if it's a client instance, it's better to log a support case with ServiceNow."

https://www.servicenow.com/community/virtual-agent-nlu-forum/nlu-models-throwing-error-during-traini...

https://www.servicenow.com/community/virtual-agent-nlu-forum/nlu-train-error/td-p/262006

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Shivalika · ‎04-06-2025

Hello @HARSHA GOWDA R

You can refresh your instance. And of course you can try to repair plugin.

This happens many times actually when dealing with VA, the system is stuck in processing some intents.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.

Regards,

Shivalika

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY