not validat task

[leizhou]

Could you help me please, thanks

[GlideFather]

Hi @leizhou,

according to your first screenshot, the face looks like Abel Tutor while the validation message says it should have been performed by Platform User > in the top right corner, there will be no photo and "PU" instead... 

Click the top right corner - select End impersonation and then Impersonate for PU - or Impersonate for another user. According to what's available...

After the impersonation for a proper user, then repeat the steps you just did as it must be created by PU not AT..

Let me know whether that helped

[kaushal_snow]

@leizhou ,

>> You need to:

Impersonate the Platform User: Click your avatar in the top right corner and select Impersonate User. Search for and select Platform User [platform.user].....

Pin the All Menu: Ensure the All menu is pinned to the navigation bar for consistent access....

Navigate to Self Service > Knowledge: Go to Self Service > Knowledge in the application navigator.....

Favorite the Knowledge Module: Click the star icon next to the Knowledge module to add it to your favorites.....

Validate the Task: After completing the steps, click the Validate Task button to submit your progress....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[Nikhil Bajaj9]

Hi @leizhou ,

Impersonate as platform user and then complete all tasks and validate.