NS Admin role

[John H1]

How to grsnt a user NS Admin role

[fknell]

Hi @John H1,

To grant the NS Admin role, you need Customer Admin or NS Partner Admin privileges.

Here are the KBAs explaining SN partner roles and how to manage them:

Understanding Now Support access roles and permissions

How to create and manage Now Support users 

Hope this helps!

[John H1]

I'm able to navigate to the Add Roles but when go to select NS Admin i'm blocked.

[fknell]

Hi @John H1,

Do you have the two roles mentioned above? You can review your roles by visiting https://learning.servicenow.com and clicking on the menu below.

Hope this helps!

[Tanushree Maiti]

Update roles for an existing active user 

1. Go to the Now Support portal.
2. Select your profile menu and select Manage account and users.
3. In the Support tile, select Total active users.
4. Locate the user or use the search field to search by name or email.
5. Update the user's roles using one of these methods:

Method 1: From the user list

1. From the Actions menu in the user's row, select Update Role(s).
2. Add the required Now Support access roles.
3. Select Confirm.

Method 2: From the user profile

1. Select the user's name or email to open their profile.
2. Select Update role(s).
3. Add or remove Now Support access roles as needed.
4. Select Confirm.

Note: A minimum of one active Now Support role (for example, Now Support contributor) is required to maintain access to Now Support.

Considerations for multi-account user capability

This capability allows an individual user to be onboarded to two distinct accounts.  

• A user can be associated as an employee on only one account.
• Instant email notification indicates if a user exists. If so, go to Total Active Users and apply the appropriate roles. 
• If an existing employee is not associated with your company, create a case in Now Support to migrate the user to your account.
• If an existing third-party user is not associated with your company, contact the user directly or their company admins.
• Employees who are multi-account users can only be assigned Now Support roles on the third-party account, not on their employee account.
• You should onboard non-employee individuals as third-party users.
• An employee with a Now Support access role on their employee account cannot be onboarded as a third-party user on another account.