PDI Instance error

UtpalP · 3 weeks ago

Hello All,

While trying to login to my PDI instance, I get this error. It's been 3 days now.

Bad Request
This combination of host and port requires TLS.

Can anyone help me how to proceed.

Thanks,

Utpal

AndersBGS · 3 weeks ago

Hi @UtpalP

As you might know, there is no support available for PDIs, hence I would suggest that you release the instance and request a fresh installation.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

glideFather · 3 weeks ago

ahoy @UtpalP,

have you tried accessing the PDI from Developer Portal?

Go to https://developer.servicenow.com/dev.do#!/manage-instance and click Start building, it shall let you access your instance without password (be careful this activity doesn't count as explicit login so it doesn't pause the 10 days condition for being reclaimed).

Also, there's PDI status, so ensure it's Online. If not, then click the Refresh (it might help but not necessarily always, it's a hit or miss)

The credentials can be sent to your email or reset using the buttons as seen below:

Last thing you can do is to release the current PDI and request a new one but not only you will lose all the unsaved progress and data but there might be queues of people waiting for PDI to be granted for them..

✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

Tanushree Maiti · 3 weeks ago

Hi @UtpalP

Several community members have faced the same instance offline issue ( with different error) this week.

I faced the same Instance offline issue post multiple refresh ( waited for 5-6 hours) on Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

If you’re okay with waiting, you can wait another 1–2 days or possibly longer and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

UtpalP · 3 weeks ago

Thank you for the responses.

I released the existing instance and requested a new one

Regards,

Utpal