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BCM Module: Plans Stuck loading When Signed in As BCM Admin Following Yokohama to Zurich Update

daneshvark
Tera Contributor

We recently updated our production instance from Yokohama to Zurich. In the BCM module, our list of BCM plans is stuck in a 'loading' loop when we sign in as BCM admins. Our service users do not experience this. This did not happen in our test system when we upgraded there (we had been testing for months). We can enter the plans by using the list view. The only difference that I can think of is that we have a larger number of plans. What can be causing this?

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Try to repair the plugins

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

Hi @daneshvark 

 

Check KB: KB2820030 Records are not loading on BCM homepage lists 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti