PDI Instance under upgrade since last 2 days

[Utpal Dutta]

Hi fellow community members,

I'm facing a wired issue, my PDI (dev306907) is under zurich upgrade since last 2 days and it is still upgrading...

I don't think an upgrade should take this much amount of time. Can someone help me here?

cc - @Earl Duque, @Allen Andreas 

[Dr Atul - LNG · Accepted solution]

I doubt,  as there is no support available on PDI. I know it's hard to release but no other way..either wait few more days or release.

[Dr Atul - LNG]

Hi @Utpal Dutta 

There is no support available for PDI. Which means we can't do much here

 Better release the instance and take new one. My PDI took 3hrs to upgrade and as you said 2days means it's stuck and wait is no longer option so release the instance.

[Utpal Dutta]

Thanks Atul for your reply. I would like to see if someone from ServiceNow can help me here because I have some data on my PDI which I haven't backed up yet.

[Dr Atul - LNG · Accepted solution]

I doubt,  as there is no support available on PDI. I know it's hard to release but no other way..either wait few more days or release.

[AndersBGS · Accepted solution]

Hi @Utpal Dutta ,

As you might know, there is no support available for PDIs, hence you only have two options:

1. Wait
2. Release your instance and request a fresh installation.