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PDI Instance under upgrade since last 2 days

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Utpal Dutta
Tera Guru

‎12-19-2025 09:55 AM

Hi fellow community members,

I'm facing a wired issue, my PDI (dev306907) is under zurich upgrade since last 2 days and it is still upgrading...

 

I don't think an upgrade should take this much amount of time. Can someone help me here?

 

cc - @Earl Duque, @Allen Andreas 

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Dr Atul G- LNG
Tera Patron
In response to Utpal Dutta

‎12-19-2025 10:10 AM

I doubt,  as there is no support available on PDI. I know it's hard to release but no other way..either wait few more days or release.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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AndersBGS
Tera Patron

‎12-21-2025 08:27 AM

Hi @Utpal Dutta ,

 

As you might know, there is no support available for PDIs, hence you only have two options:

  1. Wait
  2. Release your instance and request a fresh installation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Jesufair J
Tera Contributor

‎01-05-2026 02:54 AM

I'm also facing the same issue, did the issue fixed? How can i release it? I dont see any option available.. Please assist. Thanks.

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Dr Atul G- LNG
Tera Patron
In response to Jesufair J

‎01-05-2026 03:02 AM

Hi @Jesufair J 

My PDI also stuck, but i can access PDI via direct link.

 

DrAtulGLNG_0-1767610888148.png

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Jesufair J
Tera Contributor
In response to Dr Atul G- LNG

‎01-05-2026 03:18 AM

Ok Atul. I couldnt find the username & password.. searching for that.. 😐

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Dr Atul G- LNG
Tera Patron
In response to Jesufair J

‎01-05-2026 03:22 AM

For this login in to developer.servicenow.com

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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