PDI Offline

[Tong Nguyen]

Hi ALl

My PID (dev199646)  is offline for 2 days.  Can you help me to make it back online? Thank you.

[Dr Atul G- LNG]

Hi @Tong Nguyen 

PDI doesn't come with support, meaning no one from the community can support it if it is offline, unavailable, or reclaimed.  You can either wait for more time or release your PDI and get a new one. For the future, take regular back of the update set.

[Sid_Takali]

Hi @Tong Nguyen 

My PDI is offline. When will it be online?

PDIs go offline for maintenance. Your PDI will be online again once the maintenance is complete or the issue is fixed. If possible, we will provide a time frame for the work to be completed. Occasionally, we cannot recover PDIs.

If your PDI doesn't recover within a day, you should release the PDI and request a new PDI.

https://developer.servicenow.com/dev.do#!/guides/washingtondc/now-platform/faq/pdi_faq  

[AndersBGS]

Hi @Tong Nguyen 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time
2. if you get tired of waiting, release the instance and request a fresh installation.  NOTICE, if you do this, every development that you haven't backed up will be lost for good. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders