PDI Upgrade from Zurich to Australia Stuck for Long Time – Need Help

[SindhuKV]

Hello Community,

My Personal Developer Instance (PDI) is currently stuck while upgrading from Zurich to Australia.
In the Developer Portal, the status shows “Upgrading Instance” for a long time and it has not completed.

Important details:

• Instance: PDI (devxxxxx)
• Current version: Zurich
• Upgrade triggered to: Australia
• Status: Upgrading Instance
• Time running: More than 40 minutes
• I need to keep my update sets and data, so I cannot reset or delete the instance.

Is there any way to safely stop the upgrade, or should I request a Repair Instance?
Any guidance would be appreciated.

Thank you.

[Dr Atul G- LNG]

It takes 2-3hrs.

[Ankur Bawiskar]

@SindhuKV 

you can't do much here but wait for completion

We never know how much time it might take.

[Tanushree Maiti]

Hi @SindhuKV 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then

 I will  advice you  to release the instance and request a new one. 

As you know there is no support available for PDI.