Populate In Progress date field

[KiranmaiP]

I have a WIP date field—the date & time should be retrieved from history/notes/activity section of ticket and displaying on field for existing tickets in Progress state - give proper code

[Mark Manders]

How come more and more people end their posts with 'give proper code'? You do realize you aren't talking to chatgpt or another AI here right? The community answers are still coming from people, so a please would be nice, or at least a less commanding manner (what's wrong with "who can help me get the proper code"?).

Next to that: it is absolute bad practice to get anything from the history of a ticket. If you need to report on something that hasn't been logged before, just do it as of that moment. In case you have a metric definition checking on 'state' you may be able to get the information from there.