Regarding Family Upgrade and EOL

[pawankumars]

Does Service Now Support N-2 family releases, I tried looking at this information could not get it. Do we know what EOL for Zurich version 

[Tanushree Maiti · Accepted solution]

Hi @pawankumars 

ServiceNow fully supports till N-1 release, but N-2 versions are generally unsupported. ServiceNow's official support policy covers the most recent family release (N) and the immediately previous one (N-1). If your instance falls back to N-2, you must upgrade.

e.g Your Support Entitlement is N-1(Yokohama) for now. With the release of Australia(or the 'N' version) in Q2 2026, Australia will be "N", Zurich will be 'N-1', and Yokohama will be 'N-2'; therefore, Yokohama will be unsupported.

Refer: ServiceNow versions / Release

KB2177115 ServiceNow End-of-Life (EOL) Upgrades Program – Overview and Customer Guide 

KB0828060 Why is my instance status 'Nearing end of life', and what actions are needed? 

End-of-Life - Unsupported release family upgrades FAQ