Service portal search bar issue

[VishnuvardhM]

Hi everyone,

My instance version  is in Australia right now. In serviceportal, if admin user search anything on search bar it's showing results. However non admin user searches anything in search bar, it's not showing any results.

Could anyone provide solution for this issue?

[Tanushree Maiti]

HI @VishnuvardhM 

Refer:

KB2623547 "No results" portal search not returning results after Zurich upgrade for non-admin users 

KB2570263 Search Function Not Working in Service Portal Engine for KB Articles 

Service Portal Search Stops Work for Non-Admins in Zurich